Focuses on operational efficiency and excellence, Mike is an unapologetic English Major (Creative Writing, actually) who understands that the story (what do you do? how do you do it? why?) drives everything. 30+ years experience working with Fortune 500 companies across multiple industries, he’s a translator – bridging the gap between users in different parts of the organization as well as users and the (often uncooperative) systems they need to use to do their jobs..