Our mandate is to make it easier to do it the right way the first time.   We define workflows and create corresponding instructions that are clear enough to facilitate adoption and compliance. Our recommendations will include how to monitor outcomes, recalibrate as required, and incorporate continuous process improvement.
Define

To implement successful process optimization and change, you need to understand your business at the activity level.  Archer’s unique process helps you shift from role based to activity-based thinking, providing actionable data to support effective decision making.  Additionally, we evaluate activities by need for proximity to the attorney, and related real estate costs. 

Document

Using OpsNotes, our cloud based documentation and workflow tool, we map best practices and focus on standardized, repeatable best practices.  OpsNotes allows a level of detail and multiple delivery methods to facilitate comprehension and ensure consistent adoption.  Additional considerations include technology, environment, geography and customization as required.

Deliver

Detailed documentation including annotated workflows are then distributed and used for onboarding, training, and ongoing performance support. User adoption can be validated using PSCertify.

Whether you choose Archer to provide managed solutions onsite, offsite, or a hybrid, we deliver the services you need to be successful.  Alternatively, our workflow documentation and certification tools can be used in house.